Troubleshooting: Envelope Sealing

Envelopes not sealing or not sealing properly

Leading edge of envelope is not sealing; trailing edge envelope is getting wet.

Description: Envelope(s) not sealing or not sealing properly.

Possible Cause	Solution
No E-Z Seal® Sealing Solution in the envelope sealant bottle, or bottle is placed incorrectly.	Remove the envelope sealant bottle and reposition or refill. Related topic: Refilling the Envelope Sealant Bottle
Moistener pad assembly is dirty or worn.	Clean or replace the moistener pad assembly. Related topic: Cleaning or Replacing the Moistener Pad Assembly
Moistener pad assembly is not installed properly; there is a slight gap between the assembly and the feed deck. (Connect+® 1000 and Connect+® 2000systems only.)	Remove the moistener pad assembly and slide it back into place. Related topic: Cleaning or Replacing the Moistener Pad Assembly
Envelopes are not positioned on the feed deck correctly, or side guide is out too far.	Ensure that the envelopes are prepared and placed on the feed deck correctly. Related topic: Prepare and Correctly Feed the Mail Pieces
Envelope flap dimensions are not within acceptable range.	Use envelopes that meet the flap depth dimensions for sealing. Related topic: Mail Piece and System Specifications
System is not filling with E-Z Seal® Sealing Solution (Connect+® 3000 systems only.)	Check that there is enough E-Z Seal® sealing solution in the envelope sealant bottle. Refill if necessary. Re-install the envelope sealant bottle. Hold the bottle up straight as you re-install. Remove or lift the moistener pad assembly to see if trough has filled with sealant. If the trough does not feel with sealant, remove the wick. Let the trough fill and reinstall the wick. If this becomes a regular occurrence, replace the wick. Related topics: Refilling the Envelope Sealant Bottle, Cleaning or Replacing the Moistener Pad Assembly,

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Description: Leading edge (first half) of envelope is not sealing; trailing edge envelope (second half) is getting wet.

Possible Cause

Solution

There is a obstruction in the moistener pad assembly area.

Check that there is enough E-Z Seal® sealing solution in the envelope sealant bottle. Remove or lift the moistener pad assembly. Verify that there is no interference with the pad, that the pad is wet and that there is E-Z Seal® solution in the small reservoir. Check the envelopes, and ensure that the contents are tamped to the upper right hand corner. Related topics: Refilling the Envelope Sealant Bottle, Cleaning or Replacing the Moistener Pad Assembly, Prepare and Correctly Feed the Mail Pieces

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