Tag: delivery

Revolutionizing Government Services: Tax Collectors Embrace Smart Lockers for Efficient Document Distribution

The integration of smart lockers into the tax collection system revolutionizes the way we interact with government services. These intelligent lockers offer a secure, convenient, and contactless solution to deliver items, catering to the evolving demands of our modern-day preferences.

5m read04/01/2024Receiving

After a turbulent few years, online shoppers’ definition of “fast shipping” has stabilized at an average of 3.1 days for 2024.

03/20/2024BOXpoll

For consumers making casual purchases, the option of free next-day delivery has a negligible impact on cart abandonment, and instead cannibalizes those who would otherwise opt for standard ground delivery. For consumers making time-sensitive purchases, the option of free next-day delivery reduces cart abandonment, but more significantly cannibalizes those who would otherwise opt for store pickup.

11/21/2023BOXpoll

The shippers’ race to a great tracking experience

Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.

10/26/2023BOXpoll

Consumers’ top tracking priorities

Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.

10/26/2023BOXpoll

America’s next top shipping headache

Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.

09/19/2023BOXpoll

Peering into Santa’s shopping list

42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year. <br>The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.

09/19/2023BOXpoll

Defining “fast” and “too far” above the 49th parallel north

The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.

08/02/2023BOXpoll

Mirror, mirror, on the wall, who has the best order experience of them all?

Episode 15

01/20/2023BOXcast

The Rorschach calendar test goes international

Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.

5m read11/30/2022BOXpoll

Density, schmensity

Episode 14 – Barriers to multicarrier ahead of peak and 2023

11/07/2022BOXcast

Drumroll, please: The winners of the 2022 BOX awards

We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.

5m read10/06/2022BOXpoll

Retailers’ top tracking priorities

Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.

09/30/2022BOXpoll

Don't be a hoser: What Canadians expect from online order experiences

This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.

09/30/2022BOXpoll

No post on Sundays

This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.

08/29/2022BOXpoll

Share your ETA when you’re OTW

77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.

3m read07/21/2022BOXpoll

Powered by recycled Nespresso pods

Episode 9 – The great dispersion challenges sustainability

20m read07/01/2022BOXcast

Too many cooks in the kitchen?

42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.

5m read06/15/2022BOXpoll

Is normal really back?

While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.

6m read06/15/2022BOXpoll