EngageOne e-Messaging
EngageOne e-Messaging helps organizations maintain consistency and enhance personalization across multi-channel communication.
| Overview | Key Features | Resources |
Keep your brand's tone of voice strong across multiple channels in the digital age with EngageOne e-Messaging from Pitney Bowes Software.
EngageOne e-Messaging helps organizations maintain consistency and enhance personalization across multi-channel communication, including automated email and SMS texts. With this easily managed e-Messaging, companies can vastly improve call center response to email and or text communications.
Cut costs by going paperless with EngageOne e-Messaging
Get enhanced, structured support for email customer communications with EngageOne e-Messaging.
One of our many solutions for customer communications management, e-Messaging enables you to send customers any communication they currently receive on paper via email or text message, without redesigning content.
See the key features of our e-Messaging software.
Use e-Messaging to manage all customer communication
While customers use e-Messaging to engage contact centers, this transparent solution maintains an up-to-date view of all communications regardless of channel, both inbound and outbound.
Our EngageOne e-Messaging solutions also comply with current security regulations by featuring encryption and digital signatures.
Contact us today to see how EngageOne e-Messaging can work for you.
Our EngageOne e-Messaging software has some superb features to help your business improve customer communications.
Create and manage electronic communications
- Generate automated, personalized emails and SMS texts
- Send automated responses relevant to original message content
- Improve response time to customer queries
- Manage message bounceback and provide graphs of messages sent, delivery failures, responses and more
Manage communication across multiple channels with e-Messaging
- Eliminate duplicate customer communication
- Manage multichannel communications from a single environment
- Display e-messaging content for any medium
- Increase personalization of automated messages
- Facilitate full reporting and event monitoring
Brand consistently across all channels
- Elevate call center responsiveness
- Provide structured processing for all customer service email and text messages
- Route inquiries automatically to appropriately teams
Archive customer service messages with e-Messaging
- Archive all emails and text communication
- Comply with storage and retrieval legislation for emails and texts
Learn more about our EngageOne e-Messaging software - contact us.
Support
- Sign in to the EngageOne e-Messaging support area for downloads, licensing and documentation
- Contact Support
- Education
Data Sheets and Brochures
- EngageOne e-Messaging Data Sheet
- Customer Communications Management Brochure
- Effective Strategies for Unifying Customer Communications
- EngageOne Communication Suite
Case Studies
Customer Engagement Video Series
- Introduction
- Module 1: Strategy
- Module2: Acquisition
- Module 3: Multichannel Consistency
- Module 4: The New TransPromo
- Module 5: Customer Care
- Module 6: Governance
- Module 7: Data and Analytics
- Module 8: Automation
- Module 9: Mobile and New Media