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<title>EngageOne e-Messaging –Communications Management | Pitney Bowes Software</title>
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<p><span><p dir="ltr">Use EngageOne e-Messaging to maintain brand consistency while enhancing message personalization in emails and texts. Improve customer care response. And comply with storage and retrieval legislation across multi-channel communications.</p></span></p>
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<p><span><p dir="ltr"><font color="#595959">Ensure brand voice and messaging consistency across channels. Without redesigning content, send customers any communication they currently receive on paper via email or text. Manage bounces, spam and other deliverability issues. Enhance personalization and improve call center response.</font></p><p dir="ltr"><font color="#595959">With EngageOne e-Messaging, you can maintain an up-to-date view of all communications regardless of channel, both inbound and outbound, and integrate inbound email and SMS into streamlined workflows. EngageOne e-Messaging complies with current security regulations by featuring encryption and digital signatures.</font></p></span></p>
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<p><p><strong><font color="#595959"></font></strong></p><p><strong><font color="#595959"><h3><font color="#545f1e">Create and manage electronic communications</font></h3></font></strong></p><ul><li><font color="#595959">Generate automated, personalized emails and SMS texts</font></li><li><font color="#595959">Send automated responses relevant to original message content</font></li><li><font color="#595959">Improve response time to customer queries</font></li><li><font color="#595959">Manage message bounceback and provide graphs of messages sent, delivery failures, responses and more</font></li></ul><p><strong><font color="#595959"><h3><font color="#545f1e">Manage communication across multiple channels</font></h3></font></strong></p><ul><li><font color="#595959">Eliminate duplicate customer communication</font></li><li><font color="#595959">Manage multichannel communications from a single environment</font></li><li><font color="#595959">Display e-messaging content for any medium</font></li><li><font color="#595959">Increase personalization of automated messages</font></li><li><font color="#595959">Facilitate full reporting and event monitoring</font></li></ul><strong><font color="#595959"></font></strong><strong><font color="#595959"><h3><font color="#545f1e"><span><p dir="ltr">Improve efficiencies and reduce costs</p></span></font></h3></font></strong><ul><li><font color="#595959">Elevate call center responsiveness</font></li><li><font color="#595959">Provide structured processing for all customer service email and text messages</font></li><li><font color="#595959">Route inquiries automatically to appropriately teams</font></li></ul><p><strong><font color="#595959"><h3><font color="#545f1e">Archive customer service messages with e-Messaging</font></h3></font></strong></p><ul><li><font color="#595959">Archive all emails and text communication </font></li><li><font color="#595959">Comply with storage and retrieval legislation for emails and texts</font></li></ul></p>
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<p><h2><font size="2" color="#855b27">Support </font></h2><ul><li><font color="#595959"><a href="http://www.g1.com/support/login.asp" target="_blank">Sign in to the EngageOne e-Messaging support area </a>for downloads, licensing and documentation </font></li><li><font color="#595959"><a href="http://www.pbinsight.com/support/contact-support/" target="_blank">Contact Support </a></font></li><li><font color="#595959"><a href="www.pbinsight.com/support/education/" target="_blank">Education </a></font></li></ul><h2><font size="2" color="#855b27">Data Sheets and Brochures </font></h2><ul><li><font color="#595959"><a href="https://www.pb.com/docs/US/Products-Services/Software/eMessaging/Digital-Messaging/e-messaging/EngageOne-emessagingDataSheet.pdf" target="_blank">EngageOne e-Messaging Data Sheet </a></font></li><li><font color="#595959"><a href="https://www.pb.com/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/CCM_Brochure.pdf" target="_blank">Customer Communications Management Brochure </a></font></li><li><a href="https://www.pb.com/docs/US/Products-Services/Software/eMessaging/Digital-Messaging/e-messaging/Effective_Strategies_for_Unifying_Customer_Comms_WP.pdf" target="_blank">Effective Strategies for Unifying Customer Communications </a></li></ul><h2><font size="2" color="#855b27">Video </font></h2><ul><li><a href="http://embed.vidyard.com/share/krknn7AppagqW0OkNVss7g">Module 9: Customer Engagement Video Series – Mobile & New Media </a></li></ul></p>
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