EngageOne Liaison

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Revolutionize your electronic billing services

Tailor online and mobile billing experiences. Better understand trends, improve service, reduce costs and increase revenue. EngageOne Liaison integrates personalized document creation and high-performance archive and retrieval capabilities to provide an end-to-end multichannel EBPP solution.

Overview

Advantages & Features

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Revolutionize your online billing services with EngageOne Liaison - a single online solution that tailors online and mobile billing experiences to meet the needs of both your business and your customers. Utilize your data to increase customer adoption and better understand trends. Apply this intelligence to provide targeted offers, improve service, reduce costs and drive increased revenue. EngageOne Liaison effectively analyzes customer transaction history, online behavior, and profile data to deliver superior solutions for:

Electronic bill presentment and payment (EBPP)
Self-service
Billing intelligence
Mobile and customer-care
Personalized document creation
High performance archive and storage
Facilitating corporate responsibility conversations via IVR

The EngageOne Liaison rules-based engine analyzes individual customers’ transaction history, online behavior and profile data to determine the most relevant action. With EngageOne Liaison, you can integrate personalized document creation with high-performance archive and retrieval capabilities, integrate Interactive Voice Response (IVR) to enable call-center users drive their own two-way experiences, and offer online users easy access to self-help solutions.

EngageOne Liaison is quick to deploy and easy to tailor. It significantly lowers total cost of ownership compared to other solutions.

Integrate billing and customer service for a better customer experience

Implement a total e-billing solution offering e-presentment, payment (EBPP), billing intelligence, mobile and customer care, personalized document creation and high performance archive/storage
Enable two-way CSR conversations to receive and respond to questions via IVR

Use billing intelligence to drive sales and revenue

Offer true micro-segmentation at the individual user level through customer intelligence to drive tailored offers and adoption marketing
Increase sales and revenue by micro-segmenting customers and creating personalized online interactions and offers based on historical online behavior

Improve and expand customer relationships

Improve customer loyalty with feature-rich, personalized online user experience
Retain customers by treating each as an individual and presenting options that intuitively reflect customer needs based on past activity