<!--#include virtual="/includes/2012/head.inc" --> <title>Customer Communications Solutions | DOC1 | Pitney Bowes Software</title> <META NAME="KEYWORDS" CONTENT="Customer Communications Solutions, DOC1, customer communications solutions, customer communications software"/> <META NAME="Description" CONTENT=""/> <link rel="stylesheet" href="/includes/css/sis_Software.css"> </head> <body class="productDetails_page "> <!--#include virtual="/includes/2012/global-nav.inc" --> <div id="container"> <!--#include virtual="/includes/2012/nav.inc" --> <div id="main" role="main" class="old-template"><a name="main"></a> <div class="pb-pgContainer"> <div class="pb-pgContainerContents"> <div id="pb-pgBody" class="clearfix"><a name="skipNav"></a> <div id="pb-pgBodyContents" class="clearfix"> <div id="pageContent" itemscope itemtype="http://schema.org/Product"> <div id="pageHeader" class="clearfix"> <h1 itemprop="name">DOC1<sup>®</sup></h1> <ul id="navPageUtils" class="xhNavList"> <li class="printLink"><a href="javascript:print();"> Print </a></li> </ul> <div id="shareBlock" class="clearfix"> <span class="localHeader">share this product:</span> <a class="shareLink" id="shareOnFacebook" href="#">Facebook</a> <a class="shareLink" id="shareOnDigg" href="#">Digg</a> <a class="shareLink" id="shareOnDel" href="#">Del.icio.us</a> </div> </div> <div id="introBlock" class="clearfix noPhoto"> <div id="productIntro"> <span class="mStatement">Automate document composition and enhance productivity</span> <p>Empower your organization with a powerful, easy-to-use solution for document composition and multi-channel delivery.</p> <a id="quoteBtn" href='http://www.pb.com/bv2was/ContactUsRedirect.go?TargetURL=http://web.pb.com/PBS_GL_ContactMe/Form/?&pss_selection=DOC1'> <img src="/images/US/images/buttons/Products-Services/requestMoreInfo--Button.png" alt="Request More Info"/> </a> </div> </div> <div id="informationBlock" class="clearfix"> <div id="productCenterCol"> <div id="productInformation"> <table class="tableTabs"> <tbody> <tr> <td align="center"><span class="pb-first activeBlock" id="productOverviewTab"><a href="javascript:showProductTab('Overview');"> Overview</a></span></td> <td align="center"><span id="productAuth1Tab"><a href="javascript:showProductTab('Auth1');">Key Features</a></span></td> <td align="center"><span class="pb-last" id="productSupportTab"><a href="javascript:showProductTab('Support');"> Resources </a></span></td> </tr> </tbody> </table> <div class="contentBlock activeBlock" id="productOverview"> <a name="productOverview"></a><h2></h2> <div class="tabContent" itemprop="description"> <p><p><strong><h2><font size="2" color="#855b27">Customer Communications Solutions</font></h2></strong></p><p><font color="#595959">If you need to get the message out quickly and effectively, then consider using our customer communications solutions.</font></p><p><font color="#595959">Our DOC1 customer communications software can help you create high-volume communications in a short amount of time - so you can produce personalized batches to send out to clients without eating into valuable resources or time.</font></p><p><font color="#595959">The customer communications solutions software is easily adaptable to your business needs and, since all our software is built with you in mind, our solutions do not require a high level of technical expertise to create fast, accurate communications.</font></p><p><strong><h3><font size="2" color="#545f1e">How customer communications solutions work</font></h3></strong></p><p><font color="#595959">There are a number of ways in which our customer communications solutions can work for your business. Merging live databases with publication design software, customer communications solutions can offer your company -</font></p><ul><li><font color="#595959">Personalized documents</font></li><li><font color="#595959">Multichannel distribution</font></li><li><font color="#595959">Data acquisition</font></li><li><font color="#595959">Design features</font></li><li><font color="#595959">Content management</font></li></ul><p><font color="#595959">Use our customer communications solutions to connect with your client base in a personalized manner, while also keeping your documents up to date with company branding, logos and names.</font></p><p><a href="javascript:showProductTab('Auth1');">See the key features of our DOC1 customer communications software</a></p><p><strong><h3><font size="2" color="#545f1e">Improve your business - with customer communications solutions</font></h3></strong></p><p><font color="#595959">Using our customer communications solutions can drastically speed up your business processes, by taking the hassle out of high-volume communications and giving you the time to focus on other areas of business growth. Our DOC1 customer communications software is -</font></p><ul><li><font color="#595959"><strong><font color="#855b27">Fast</font></strong> - create, manage and deliver communications from one place</font></li><li><font color="#595959"><strong><font color="#855b27">Accurate</font></strong> - spell checking in a range of languages</font></li><li><font color="#595959"><strong><font color="#855b27">Simple to use</font></strong> - designed to be user-friendly</font></li><li><font color="#595959"><strong><font color="#855b27">Flexible</font></strong> - change at the click of a button</font></li><li><font color="#595959"><strong><font color="#855b27">Improve</font></strong> customer communications</font></li></ul><p><a href="http://web.pb.com/PBS_GL_ContactMe/Form/">Contact us to find out more about how our customer communication solutions could help you.</a></p></p> <h2></h2> <br> </div> </div> <div class="contentBlock" id="productAuth1"> <a name="productAuth1"></a><h2></h2> <div class="tabContent"> <p><p><strong><h2><font size="2" color="#855b27">Key features of our customer communications solutions</font></h2></strong></p><p><font color="#595959">Revolutionize the way you communicate with your customers, and enhance your business' productivity with our customer communications solutions.</font></p><p><strong><font color="#595959"><h3><font size="2" color="#545f1e">Effective communications management</font></h3></font></strong></p><p><font color="#595959">Our DOC1 customer communications software helps you get it right every time and improves accuracy.</font></p><ul><li><font color="#595959">Enhance productivity with integrated data acquisition and content management</font></li><li><font color="#595959">Manage all users from one place</font></li><li><font color="#595959">Improve customer care, with simple document filing systems and easy to search archive</font></li></ul><p><strong><font color="#595959"><h3><font size="2" color="#545f1e">Faster and more efficient processes</font></h3></font></strong></p><p><font color="#595959">Time is money, so speed up processes with our customer communications solutions.</font></p><ul><li><font color="#595959">Produce thousands of pages per second</font></li><li><font color="#595959">Create one file as a template</font></li><li><font color="#595959">Use custom settings and formats</font></li></ul><p><strong><font color="#595959"><h3><font size="2" color="#545f1e">User-friendly solutions</font></h3></font></strong></p><p><font color="#595959">Designed with you in mind, our DOC1 customer communications software is simple yet effective.</font></p><ul><li><font color="#595959">Uses familiar layout features, such as tables, text boxes, headers and footer</font></li><li><font color="#595959">Simple to change layouts</font></li><li><font color="#595959">Automatically updates design for compatibility with target media</font></li><li><font color="#595959">Uses standard Windows font</font></li><li><font color="#595959">Easy to import fonts and images from your existing productions</font></li></ul><p><strong><font color="#595959"><h3><font size="2" color="#545f1e">Speak your customer's language</font></h3></font></strong></p><p><font color="#595959">Tailor your communications to meet your customers' needs, with the multi-language spell checking feature.</font></p><ul><li><font color="#595959">Spell check in a range of languages, including English, Chinese, Japanese, Korean, Spanish, Portuguese, French, German, and various Arabic and Indian dialects.</font></li></ul><p><strong><font color="#595959"><h3><font size="2" color="#545f1e">No programming skills required</font></h3></font></strong></p><p><font color="#595959">You don't need to be a programming expert to get the most out of our customer communications solutions.</font></p><ul><li><font color="#595959">Uses application logic to help you create personalized communications</font></li><li><font color="#595959">Simple document design</font></li><li><font color="#595959">Intuitive interface allows you to interact visually</font></li></ul><p><a href="http://web.pb.com/PBS_GL_ContactMe/Form/">Find out more about our DOC1 customer communications software by contacting us.</a></p></p> <h2></h2> <br> </div> </div> <div class="contentBlock" id="productSpecs"> <a name="productSpecs"></a><h2></h2> <div class="tabContent"> <table class="dataTable"> <tbody> </tbody> </table> </div> </div> <div class="contentBlock" id="productSupport"> <a name="productSupport"></a><h2></h2> <div class="tabContent"> <p> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/DOC1-Data-Sheet.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/CCM_Brochure.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/engageone-comms-suite.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Effective_Strategies_for_Unifying_Customer_Comms_WP.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/AON-Hewitt-CS-US.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Comcel-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Shenzhen-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Slovak-Telecom-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Experian-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Fairfax-County-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Greater-Cincinnati-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/LVVWD-case-study.pdf --> <!-- Importing doc file: /docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Movistar-Ecuador-case-study.pdf --> <h2><font size="2" color="#855b27">Support</font></h2><ul><li><font color="#595959"><a href="http://www.g1.com/support/login.asp">Sign in to the DOC1 support area</a> for downloads, licensing and documentation </font></li><li><font color="#595959"><a href="http://www.pbinsight.com/support/contact-support/">Contact Support </a></font></li><li><font color="#595959"><a href="http://www.pbinsight.com/support/education/">Education</a></font></li></ul><h2><font size="2" color="#855b27">Data Sheets and Brochures</font></h2><ul><li><font color="#595959"><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/DOC1-Data-Sheet.pdf">DOC1 Data Sheet</a> </font></li><li><font color="#595959"><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/CCM_Brochure.pdf">Customer Communications Management Brochure</a> </font></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/engageone-comms-suite.pdf">EngageOne Communication Suite</a></li></ul><h2><font size="2" color="#855b27">White Papers</font></h2><ul><li><font color="#595959"><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Effective_Strategies_for_Unifying_Customer_Comms_WP.pdf">Effective Strategies for Unifying Customer Communications</a></font></li></ul><h2><font size="2" color="#855b27"><strong>Case Studies<br /></strong></font></h2><ul><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/AON-Hewitt-CS-US.pdf">AON Hewitt Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Comcel-case-study.pdf">Comcel Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Shenzhen-case-study.pdf">Shenzhen Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Slovak-Telecom-case-study.pdf">Slovak Telecom Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Experian-case-study.pdf">Experian Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Fairfax-County-case-study.pdf">Fairfax County Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Greater-Cincinnati-case-study.pdf">Greater Cincinnati Water Works Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/LVVWD-case-study.pdf">Las Vegas Valley Water District Case Study</a></li><li><a href="/docs/US/Products-Services/Software/Communication-Production/Document-and-Message-Composition/Doc1/Movistar-Ecuador-case-study.pdf">Movistar Ecuador Case Study</a></li></ul><h2><font size="2" color="#855b27">Customer Engagement Video Series</font></h2><ul><li><a href="http://apps.vg/v/4edba8daeaeac03a100000b6/">Introduction</a></li><li><a href="http://apps.vg/v/4eb8455beaeac07eee000166/">Module 1: Strategy</a></li><li><a href="http://apps.vg/v/4ebc1dbdeaeac00dfc001e4c/">Module2: Acquisition</a></li><li><a href="http://apps.vg/v/4edbaa37eaeac03a100000bd/">Module 3: Multichannel Consistency</a></li><li><a href="http://apps.vg/v/4edbb0d2eaeac03a100000c8/">Module 4: The New TransPromo</a></li><li><a href="http://apps.vg/v/4edbb2e8eaeac03a100000df/">Module 5: Customer Care</a></li><li><a href="http://apps.vg/v/4edbb6a3eaeac03a100000f0/">Module 6: Governance</a></li><li><a href="http://apps.vg/v/4edbb800eaeac03a100000fb/">Module 7: Data and Analytics</a></li><li><a href="http://apps.vg/v/4edbbd53eaeac03a10000112/">Module 8: Automation</a></li><li><a href="http://apps.vg/v/4edbc03deaeac03a10000127/">Module 9: Mobile and New Media</a></li></ul><h2><font size="2" color="#855b27">CCM Solution Finder</font></h2><ul><li><a 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