Answers to your email marketing questions

What is included in Free Trial?

You get 60 days of free email marketing access to pbSmart™ Connections. You can upload up to 2,000 contacts and send 12,000 emails per month.

What happens if I exceed 2,000 contacts or send more than 12,000 emails per month within my trial?


We will notify you if you reach your Free Trial limits and prompt you to switch to a paying subscription. All you’ll need to do is select the email marketing plan with the number of contacts that best meets your business needs and enter your credit card information. You’ll then be able to continue using pbSmart Connections and all the benefits email marketing has to offer.

How do I sign up for a plan at the end of the trial?

You will be prompted to select an email marketing plan towards the end of your free trial. Our pricing plan tiers are by number of contacts so just select the one that best meets your needs.

What if I don’t want to continue using the product when my trial period ends?

There's no obligation and no contract, so no worries. We’d like the opportunity to win your business, so please give us a call and a chance to help before you discontinue using our email marketing software. 

How do I enroll if I have more than 2,000 contacts?

Simply click the Buy Now button on the Pricing tab to register and then select the email subscription that best suits your business needs.

How do I know if Standard or Professional Email Marketing is right for me?

The Plans Comparison page gives an overview of the features available by subscription. If you can’t decide feel free to contact one of our Communications Specialist via Email, Chat or at 1.800.822.0996.

Can I integrate and use my existing customer data with pbSmart Connections?

Yes, you can integrate your data using the Advanced API Access functionality (create a link to the API page).

How do I get the Access Key needed to set up API’s?

You’ll need to sign in (link to sign in page) to pbSmart Connection and go to the Settings Tab for your Access Key.


When do I have to enter my Credit Card information?

If you are selecting a plan now, then you will be asked to enter your credit card information as you sign up. If you are signing up for a Free Trial, then you only enter your credit card at the end of your free trial when you select a plan.

Is pbSmart™ Connections email software CAN-SPAM compliant?

Yes.

What is the CAN-SPAM Act?

The CAN-SPAM Act is a United States Federal Law which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them and defines penalties for violations.


Are campaign performance reports automatic?

Yes, during account set-up you turn on the feature and specify the number of days after deployment you want to have the report emailed to you.

Can I add my own data fields to the contact database?

Yes, you can.

How do I start using pbSmart Connections? Is it hard to get started?

It’s easy just click on the Free Trial button on our home page and register. You’ll receive an email to confirm you account registration. Just click on the link contained in the email and then sign in to start using pbSmart™ Connections.

Can I add a hyperlink to my emails?

Yes, it’s easy! You just highlight the word you want as a hyperlink and then click the hyperlink icon.

Can I upload my own images and put them in the email templates?

Yes, you can upload and store your images with pbSmart™ Connections. They can be used to replace the images on the easy to edit templates.

Can I customize my bulk email with fields from my contact database?

Of course you can. We encourage you to personalize your emails with your customers name and other pertinent information.

Can I export my contacts from pbSmart™ Connections to a CSV or TXT file?

Yes, you can.


Does pbSmart™ Connections have web sign-up form?

Yes, it is a great way to add new subscribers to newsletters, capture information on subscribers and then store the information within your contact database and can also be used as a survey tool.

Is there an email design wizard that will help me modify the templates?

Yes, the design wizard provides users with little-to-no HTML knowledge a quick and easy way to build complex HTML email creatives.

Can I import my contacts into pbSmart™ Connections?

Yes, you can. You can also add many fields that can help you target your emails more effectively.

What is permission-based email?

Permission-based email refers to email messages sent to your subscribers who opted in to receive your communications. At pbSmart™ Connections, we don’t rent or sell lists but our segmentation tools enable you to make the most out of your list.

If you have additional questions not answered in our email FAQ, feel free to call or chat with one of our Communications Specialists at 1-877-822-0996

Contact
Mon-Fri 8am-8pm ET