Troubleshooting: Postage Refills

Description: Postage refill cannot be completed.

Possible Cause

Solution

  • Account balance too low. You do not have enough money available for the selected refill amount.
  • The requested refill amount is greater than the amount your meter can hold.
  • The requested refill amount is greater than the maximum refill allowed.
  • The requested refill amount is too low.
  • Refill amount is not in $1.00 increments.
  • If you are adding postage manually, you need to change the refill amount you have selected.

    Related topic: Adding Postage

The connection to IntelliLink® has been dropped.

Try adding postage again.

Related topic: Adding Postage

You have a graphics and permit-only printing system.

Graphics and permit-only printing systems do not print postage. Postage refills are not required on these systems.

Related topic: See "Graphics and Permit-Only Printing "

Back to top