Analyst Report

2013 Gartner Magic Quadrant

2011 Forrester Wave

Document Output for Customer Communications Management

XCelent
CCM Suite honored by Celent for breadth of functionality. Review complete report and profile.

Webcasts

Gartner/PBBI CCM On-Demand Webcast

e-Billing IQ: the 7-Minute Opportunity

CCM Experience

White Papers

Using Analytics to Drive Better Communications
Get Smarter About When, What and How Your Organization Communicates Through Today's Multiple Channels

Intelligent Mail® Processing Offers More Than Just a $3-Per-Thousand Discount
Gaining Optimum Value for the IMb and Improving Mail Delivery of Tomorrow

Effective Strategies for Unifying Customer Communications
Leveraging Your Unique Customer Exchanges to Stay Ahead of the Competition

The 4th Generation of Online Billing
Leveraging Customer Intelligence for Better Customer Relationships and Lower Costs to Serve

Top Ten e-Billing Trends
Evolving Technologies and Predictions on Business and Customer Response

Customer Centricity in the Telecommunication Industry
Transformation from Product-Centric to Customer-Centric and Creating Competitive Advantage Along the Way

Data, Disconnected
Taking the Necessary Steps to Build Greater Accuracy into Your Customer Management Processes

The Five Must-Have Capabilities for Unbeatable Customer Care
Key Challenges That Raise the Stakes on Quality Customer Care

TransPromo Opportunities in a Digital World
Electronic Adaptations in an Era of Mobile Communications and Distracted Customers

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